Enhanced Collection Skills and Negotiation Techniques.

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Seminar Introduction:

This one-day program is suitable for collection associates with some experience in telephone collection. The course is highly interactive and uses a very practical approach in dealing with day to day collection needs.

Collecting accounts receivable without having adequate skills of negotiation could mean leaving money on the table. On the other hand understanding negotiations and not having the required collection skills could reduce performance and recovery rates. For companies, a well trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

This program is designed to challenge linear thinking and approaches to collection and negotiation. It is for those who wish to confront or assess their approach and pick up additional tools and skills to enhance their performance and consequently their career.

The course enjoyable and practical.

Each participant receives excellent course material and is awarded a 'Certificate of Completion' at the end of the course.

Who should attend:

This seminar will be of particular benefit to those in the credit and collections field, a small business owner or anyone who is involved in collecting accounts receivable.

Seminar Content:

• Overview of receivable management business process
• 4 Main objectives of receivable management
• 5 key elements that empower negotiation
• Psychology of collections
• Behaviour Analysis and dealing with difficult customers
• Developing an optimal collection style and personality over the phone
• Recognizing the 'red zone'
• Differentiating between Objections and Excuses.
• 3 Approaches to a negotiated outcome
• Team Exercises to practice learnt techniques
  
  

What you will learn:
By attending this seminar, you should:

• Understand the psychology of the receivable profession.
• Get the big picture of receivable management in a business cycle
• Be able to maintain a balance between customer service and recovery management
• Understand the different positions individuals take
• Create a win-win and collaborative outcomes.
• Objectively evaluate your collection and negotiating effectiveness
• Review and enhance your preparation skills
• Remain focused and motivated
• Develop your personal gamut of styles
• Learn how to deal with deadlocks
• Develop a BATNA your 'walk away strategy'
  

Our Course Instructor :

Other Course Details:

• The seminar fee includes all seminar material, lunch and refreshments
• There is a SPECIAL TEAM SAVINGS provision when two or more members from the same organization register for this program at the same time for the same date. For this particular course SAVE $20 per participating member.
• Upon completion a participant can apply for the membership to the CREDIT GURU ALUMNI. This is our web-based Alumni.
• Fees and dates advertised for this course are subject to change and Credit Guru Inc's liability is limited to the reimbursement of the paid Seminar fee.
• CANCELLATION POLICY: If for valid reasons you are unable to attend a workshop for which you are registered, you may send a substitute or receive a credit memo towards a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment administration fee.
  Nonattendance will incur the full seminar fee and no refunds will be applicable.

On-Site Training:

• This seminar can be delivered to you at your location. You can find out more by calling us at (416)282-2216 or Toll free at 1-866-892-GURU [4878] | Email at edu@creditguru.com